Every product sold by RUPAREKHA Lifestyle is manufactured specifically after your order is placed. Because our products are made-to-order, we generally do not accept returns or exchanges unless the product has a manufacturing defect, printing defect, arrives damaged, or the wrong item has been delivered.

Please carefully review your product selection, size, colour, design, shipping address, and order details before completing your purchase.

Because we begin processing orders immediately, we offer a strict 1-hour cancellation window from the time your order is placed.

• You can cancel your order directly from your My Orders dashboard within 60 minutes of placing it.
• If your order has already been processed, packed, or shipped, the cancellation button will be disabled.
• If you cancel a paid order within the 1-hour window, a full refund will be initiated immediately to your original payment method.

If your order has been delivered, you have 48 hours from the date of delivery to request a return, replacement, or refund if:

• The product has a manufacturing defect.
• The print quality is defective or peeling.
• The wrong product, design, colour, or size was shipped by us.
• The product arrived damaged during transit.
• The product is materially different from what was ordered due to our error.

Eligible requests are subject to verification and the terms of this policy.

Since our products are made to order, returns, refunds, or exchanges will generally not be accepted in the following circumstances:

• Change of mind: You no longer want the product after placing the order.
• Incorrect size, colour, or design: The customer selected the wrong size, colour, design, or product while placing the order.
• Incorrect or incomplete shipping address: The customer provided an incorrect, incomplete, or untraceable delivery address, resulting in failed delivery or the order being returned to us. Such orders are not eligible for a refund.
• Refusal of delivery: The customer refuses to accept the order or declines delivery due to a change of mind. Such orders are not eligible for a refund.
• Minor colour variations caused by screen settings, device displays, or lighting conditions.
• Products that have been worn, washed, altered, or damaged after delivery.
• Products returned without their original tags or packaging, where applicable.

Any manufacturing defect, printing defect, transit damage, or incorrect item must be reported within 48 hours of delivery.

You can easily initiate a return or exchange directly from your Order Tracking page by clicking the "Return / Refund" button on the specific order.

Please include the following information:

• A detailed reason for the return/exchange.
• Clear photographs of the product and defect.
• Photographs of the shipping package, if it arrived damaged.

Our team will review your request within 7-10 working days.

Once your request has been reviewed and approved, we may:

• Send a replacement product at no additional cost.
• Process an exchange for a different size (subject to stock).
• Request the defective item to be returned, if required.
• Arrange pickup where available.

Replacement orders are generally processed within 7-10 business days after approval. Processing and delivery times may vary depending on product availability and courier services.

Refunds are provided only when a replacement cannot reasonably be offered, when a refund is approved under this policy, or where otherwise required by applicable law.

• Approved refunds are issued to the original payment method.
• Processing time generally ranges from 7–10 business days after refund approval.
• Bank and payment gateway processing times may vary.
• Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or wrong item sent).